SHIPPING

Processing Time

  • Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification once your order has been shipped.

Delivery

  • Standard Shipping (UK): Estimated delivery time with Royal Mail: [3-5 business days]

Please note: Delivery times are estimates and may vary due to unforeseen circumstances.

International Shipping

  • We currently offer international shipping to select countries. Shipping rates and times vary depending on the destination. Please check our checkout page for specific costs.

  • Any customs fees, taxes, or duties are the customer's responsibility.

Return Policy

  • We accept returns within 14 days of the delivery date.

  • Items must be in their original condition, unused, and in original packaging to be eligible for a return.

  • Custom-made items (such as the YAC belt) cannot be exchanged or returned for a refund unless faulty or damaged.

How to Return an Item

  • Contact us at info@luciecast.com to initiate a return. We will provide you with a return address and any additional instructions.

  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is damaged or incorrect.

Refunds

  • Once we have received and inspected your return, the approved returns will be refunded to your original payment method within [5-7 business days]. Please note that your bank or credit card company may take additional time to process the refund.

Damaged or Incorrect Items

  • If your item arrives damaged or if you receive the wrong item, please get in touch with us within 7 days of delivery. We'll be happy to provide a replacement or refund.

Contact Us

For any questions about our Shipping & Returns policy, feel free to reach out:

Email: info@luciecast.com

RETURNS